acg67 Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how acg67 collects, uses, and protects your data.
Table of Contents
1. What Information We Collect
During registration, login, and use of services on the acg67 platform, we may collect the following types of information. Each piece of information is used only for legitimate purposes and is not retained beyond what is necessary.
1.1 Personally Identifiable Information
- Full name and date of birth
- Email address
- Mobile number (for account verification)
- National ID card or passport details (for identity verification)
- Residential address
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
1.3 Technical Information
- IP address and device type
- Browser and operating system details
- Date and time of website access
- Page view history and session duration
- Cookies and local storage data
1.4 Gaming Activity Information
- Bet history and gaming patterns
- Win and loss records
- Bonus and promotion usage details
- Responsible gaming settings and limit preferences
2. Why We Use Your Information
acg67 uses collected information only for specific, legitimate, and transparent purposes. Each purpose is described in detail below:
Account Management and Verification
We use your personal information to register your account, enable login, complete identity verification (KYC process), and ensure account security.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain transaction records.
Fraud Prevention and Security
Technical data and gaming history are reviewed to detect suspicious activity, prevent money laundering, and maintain the overall security of the platform.
Providing Customer Support
Relevant information is used by our 24/7 live chat team to resolve your issues and provide assistance. Communication history is retained so that future support can be improved.
Service Improvement and Personalization
Analytical data is used to improve the gaming experience, plan new features, and display content based on your preferences.
Communication and Promotions
If you have consented to promotional communications, email may be used to inform you about bonus offers, tournaments, and platform updates. You can withdraw this consent at any time.
3. Cookies and Tracking Technologies
The acg67 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve website functionality.
3.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and core website functionality.
- Functional Cookies: Remember your language preferences, gaming settings, and other personalized options.
- Analytical Cookies: Used to understand which pages of the site are used most and to improve services.
- Security Cookies: Active in preventing unauthorized access and fraud.
3.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may limit certain website features and affect your login experience.
4. Data Sharing and Disclosure
acg67 does not sell your personal information to third parties. However, in the limited circumstances below, certain information may be shared with selected partners:
- Payment Providers: Necessary financial information is shared to process transactions via bKash, Nagad, Rocket, Upay, and banking services. These partners have their own privacy policies.
- Technology Service Providers: Minimum necessary information may be shared with trusted technology partners for server hosting, security testing, and technical support.
- Legal Obligations: Information may be disclosed in compliance with court orders or valid requests from government or regulatory authorities.
- Fraud Prevention: Information may be shared with relevant authorities to protect platform security and prevent criminal activity.
- Business Restructuring: In the event of a merger or acquisition, user data may be transferred. You will be notified in advance in such cases.
5. Data Storage and Security Measures
acg67 uses industry-standard security technologies to protect your personal information. Our security framework consists of the following layers:
5.1 Technical Safeguards
- SSL/TLS Encryption: All data transmission between the website and server is encrypted.
- Data Encryption: Stored sensitive data, particularly financial and identity-related data, is kept in encrypted form.
- Firewall and Intrusion Detection: Advanced firewalls and automated threat detection systems are active on the server.
- Two-Factor Authentication (2FA): A two-factor verification option is available for account security.
5.2 Data Retention Period
Your information is retained only for as long as necessary:
- Active account data is retained for the entire duration the account remains active.
- Financial transaction records are kept for a period determined by legal obligations.
- After account closure, relevant data is retained for the minimum necessary period, then securely deleted.
5.3 Staff Access Controls
Only staff members who require access to your data for their work can access it. All staff are trained to follow strict privacy policies and access rights are reviewed regularly.
6. Your Rights Regarding Your Information
As a user of the acg67 platform, you have the following rights over your own data:
Right to Access
You may request to know what information we hold about you. We will provide that information to you as soon as possible.
Right to Rectification
If there is any error in your stored information, you may request a correction. This can be done through account settings or via the support team.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some data may be essential for us to retain due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing communications or data analysis. We will action that request within a reasonable time.
Right to Data Portability
You may request your stored information in a structured, machine-readable format.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time.
To exercise any of the above rights, email [email protected] or contact us via live chat. We will respond as soon as possible and within a maximum of 30 days.
7. Protection of Minors
acg67 strictly prohibits access to anyone under the age of 21. This platform is for users aged 21 and above only.
We verify age at the time of registration. If any user opens an account by providing a false age, that account will be closed immediately and the associated data will be securely deleted.
8. Third-Party Services and Technologies
The acg67 platform may integrate technologies from game providers such as Pragmatic Play, JILI, PG Soft, and Spribe. These providers have their own privacy policies and any information shared with them is limited solely to the provision of gaming services.
Payment processors such as bKash, Nagad, Rocket, and Upay have their own terms of service and privacy policies. You are advised to read those policies before completing a transaction.
acg67 is not responsible for the data management practices of third-party services. However, we ensure that each of our partners maintains appropriate security standards.
9. Changes to This Policy
acg67 reserves the right to update this privacy policy from time to time. Changes will be communicated in the following ways:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notice will be sent to your registered email.
- For important changes, a notification may be shown at the time of login.
Continued use of the platform after a policy update will be considered as your acceptance of the revised policy. You are therefore advised to review this page regularly.
10. Contact Us
If you have any questions, comments, or concerns about this privacy policy, please contact us:
24/7 support available in Bengali
[email protected]
Instant on live chat; as soon as possible by email
Your privacy is very important to us. acg67 is always committed to protecting your information. Thank you for using our platform.