acg67 Terms and Conditions

1 General Terms

acg67 (hereinafter referred to as "Platform", "we", "our") is an online gaming and betting service provider. These terms and conditions (hereinafter "Terms") apply to the use of the acg67 website, application, and all related services.

By registering or starting to use the acg67 platform, you acknowledge that you have read, understood, and agreed to these complete terms and conditions. If you do not agree with any part of these Terms, please refrain from using this platform.

Other policies associated with these Terms, such as our Privacy Policy and Responsible Gaming Guidelines, shall be considered an integral part of these Terms.

2 Account Registration and Eligibility

2.1 Age Eligibility

To create and use an account on the acg67 platform, you must be at least 21 years of age. We may request a government-issued ID to verify your age at the time of registration or at any point thereafter. Use of the platform by minors is strictly prohibited.

2.2 Single Account Policy

Each individual may create only one account. Creating multiple accounts by the same person is strictly prohibited and will be treated as bonus fraud. Violation of this policy may result in immediate closure of all associated accounts.

2.3 Providing Accurate Information

During registration, you are required to provide the following information accurately:

• Full legal name (as per national ID card)
• Active mobile number
• Valid email address
• Correct date of birth

acg67 reserves the right to suspend or permanently close an account if false or incomplete information is provided, and in such cases the account balance may be forfeited.

2.4 Identity Verification (KYC)

acg67 may conduct a Know Your Customer (KYC) verification process at any time when required. This process may involve requesting a copy of a national ID card, passport, or driving licence. Withdrawal facilities may be limited until KYC verification is complete.

3 Account Management and Security

3.1 Password and Account Protection

It is entirely your responsibility to keep your account password and login details confidential. You will be fully responsible for any activity carried out through your account. If you suspect unauthorised access, notify our support team immediately.

3.2 Account Transfer Prohibited

Selling, transferring, or allowing a third party to use your account is strictly prohibited. An account may only be used by the registered individual themselves.

3.3 Inactive Accounts

For accounts that have been inactive for an extended period (12 months or more), acg67 may impose a maintenance fee or archive the account. Contact the support team to reactivate an inactive account.

4 Deposit and Withdrawal Policy

4.1 Supported Payment Methods

acg67 currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

4.2 Minimum Deposit and Withdrawal Limits

4.3 Deposit Validity

Only deposits made from a payment account registered in your own name are accepted. Deposits made from third-party accounts will be declined and returned. acg67 reserves the right to carry out verification for suspicious transactions.

4.4 Withdrawal Conditions

The following conditions must be met before a withdrawal request is processed:

• Account identity must be fully verified
• Applicable bonus wagering requirements must be met
• The withdrawal method must match the registered name
• Withdrawals may be delayed if any active investigation or dispute is pending

4.5 Failed Transactions

If a deposit or withdrawal fails due to a technical issue, payment server error, or any other reason, notify our support team immediately. acg67 will provide full assistance for failed transactions, however acg67 is not liable for errors caused by third-party payment providers.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus up to ৳20,000 on their first deposit. To claim this bonus, the first deposit must be made after registration.

5.2 Wagering Requirements

5.3 General Bonus Terms

• A bonus may be claimed only once, unless the promotion's terms state otherwise
• Each promotional offer has its own validity period and terms
• Using unusual betting patterns for the purpose of earning bonuses may result in the bonus being cancelled
• acg67 reserves the right to change or cancel any promotion at any time
• Claiming bonuses using multiple accounts is strictly prohibited

5.4 VIP Program

acg67's VIP program has four tiers:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.4%
• Gold: Weekly cashback up to 0.6%
• Platinum: Weekly cashback up to 0.8%

You can advance to a higher VIP tier based on your active gaming activity.

6 Gaming Rules and Fair Play

6.1 Fair Play Commitment

All games on the acg67 platform operate using Random Number Generator (RNG) technology, which ensures that the outcome of every game is completely random and unbiased. We are committed to providing a fair and transparent gaming environment.

6.2 Policy on Gaming Interruptions

If a game is interrupted due to a technical issue, loss of internet connection, or server error, the session will be settled according to the records fully logged on the server. In uncertain situations caused by technical errors, the decision of acg67 management will be considered final.

6.3 Maximum Bet Limits

acg67 reserves the right to set maximum bet limits for any game or betting event. Bets placed beyond the set limits may not be accepted.

6.4 Provider Terms

Third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) may apply their own terms and conditions. Please be aware of those terms before playing the relevant game.

7 Prohibited Activities

Any of the following activities are strictly prohibited and may result in immediate account closure and forfeiture of balance:

• Claiming bonus benefits using multiple accounts
• Using any software, bot, or automation to influence game outcomes
• Collusion (collaboration between two or more players)
• Money laundering or illegal financial activities
• Conducting transactions in the name of or on behalf of a third party
• Attempting to exploit vulnerabilities in the platform's software, code, or systems
• Harassment or abusive behaviour towards other users
• Registering using a false identity or age

8 Responsible Gaming

acg67 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial hardship.

8.1 Self-Set Limits

You can set the following limits on your account yourself:

• Daily, weekly, or monthly deposit limits
• Loss Limit
• Session time limit
• Self-Exclusion — account suspension for a specified period

8.2 Support Resources

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page or contact our support team.

9 Intellectual Property

All content on the acg67 website — logos, trademarks, designs, text, graphics, software, and other elements — is the intellectual property of acg67 or its licensors. Reproducing, distributing, modifying, or commercially using this content without prior written permission from acg67 is strictly prohibited.

The names and logos of third-party game providers are registered trademarks of their respective owners.

10 Limitation of Liability

To the maximum extent permitted by applicable law, acg67 will not be liable for the following:

• Loss of a gaming session due to loss of internet connection
• Transaction delays caused by system failure of a third-party payment provider
• Losses caused by leaving user account information unsecured
• If the service is discontinued due to changes in government laws or regulations
• Indirect, incidental, or consequential losses

acg67 always makes every effort to operate a safe, reliable, and transparent platform. However, it is not possible to guarantee that any service will always be uninterrupted or error-free.

11 Service Suspension & Account Closure

11.1 Account Closure by acg67

acg67 may suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions
• Fraudulent or suspicious activity
• Providing a false identity or information
• Legal or regulatory requirements
• Death of the account holder (balance may be settled upon application by the heir)

11.2 Account Closure by the User

You may close your account at any time by notifying our support team. If any bonus wagering requirements have not been met before the account is closed, the bonus will be forfeited, but deposited funds will remain withdrawable.

11.3 Service Interruption

acg67 may temporarily suspend services for maintenance, upgrades, or other reasons. For planned interruptions of this kind, advance notice will be given where possible.

12 Dispute Resolution

12.1 Complaint Submission Process

For any dispute or complaint, please first contact our support team via 24/7 live chat or email ([email protected]). We will make every effort to resolve the issue promptly.

12.2 Internal Review

If the issue is not resolved through live chat, the complaint will be referred to our internal review process. This process is generally completed within 5 to 10 business days.

12.3 Final Decision

In disputes relating to technical matters, game outcomes, and technical records, acg67's server logs and data will be considered as final evidence. Even so, we always try to take the user's perspective into account.

13 Privacy & Data Protection

acg67 places the highest importance on protecting your personal information. Please read our Privacy Policy for detailed guidelines on how we collect, use, and protect your data.

All transactions and data are secured with SSL encryption. We never sell your personal information to third parties, but we may provide information to the relevant authorities where required by law.

14 Changes to Terms and Conditions

acg67 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notice will be published on the website or sent to your registered email.

Continued use of the platform after any changes will indicate that you have accepted the new terms and conditions. We therefore encourage you to visit this page regularly.

15 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: 24 hours a day, 7 days a week — directly through the website's live chat
• Email: [email protected]

To learn more, visit our FAQ page or About Us page.